Oogatz Customer Service

By Rosaldo Russo Allow me to begin this column by thanking the Oshawa/Central newspaper for allowing me the opportunity and access to the press. Not to many if any allow an average person like me to tell the world what I see and think. In my opinion. The Editor/Publisher is a real upstanding type of guy. He shoots from the hip and hold traditional core values. My name is Rosaldo Russo. I came to this great country to make a better life for myself and my family. I thank Canada for everything it has allowed me to do and earn. I worked construction all my life. I know the value of hard work and honesty. I remember as a boy my father always telling me to work hard and buy land. So I did. I remember days when I did not have enough to eat. I go to work... but I did not wait for hand outs. I rounded up my pride my skill and my determination to succeed and went to work. In those days the only benefits we received was the fact we were employed. Before retiring I was the owner and operator of local material supply company that allowed me to retired without worry. Now that I have time to enjoy life. I look around me and have some concern for future generations. I see that the world is finished. I am retired but still wake up every morning and work real hard. I try to contribute to society in any way I can. I love this great nation of ours. I love my city. But my heart aches when I look around me and see it deteriorating the way it is. Have you ever tried calling, Bell, Rogers or any major entity including banks? You get the usual automated voice machine. A machine that increased your blood pressure by a few points. First, to many choice. Second in some cases they are hard to underhand. They come at you to fast and my old brain can’t compute. Now you press the almighty zero. And you get some person with a heavy accent. They ask you a bunch of verification question to assure you the best customer service. BULL. Ok so I waste 10 minutes answering Rakishi’s questions only to be told I am in the wrong department. OH America, America. Only to be put on another que and wait another 20 minutes. What has ever happened to these big companies having the decency to hire people to answer the phones. I remember when I first came to Canada. Dialing zero and getting this very courteous operator. She was always very friendly and informative. She would talk to you for as long as you needed and she would enlighten you on many current event. Her main job it seemed was to serve the customer. I called Bell the other day. I got put out to some guy in INDIA. I knew it was going to be a bad day when he called me by the wrong syntax. Hallo Mr. Rosaldo. Hell, even I know that is wrong. Now don’t get me wrong. I have nothing against Indians. But what is my personal information doing in India. Then he transferred me to some woman in the carib. I could hear chickens in the background. I asked her are those chickens. She apologized and said yes. Then I think out of embarrassment she once again transferred me. 36 minutes into the call and I just about forgot what I was calling them for. Oh yea. Cancel my service with them out of sheer frustration. What is happening in Canada. Don’t even get me started on my call to Rogers or my bank. We need to bring back the customer satisfaction. We need to bring back the customer first mentality. I feel like some of these companies treat us as cattle. Then again. I can tell that many of these people working in these call centers do not have the same social etiquette or principles we have in Canada. I want my Canada customer service back. Don’t you ? I ENDORSE JOE INGINO FOR MAYOR OF OSHAWA IN 2022 VOTE INGINO