BELL WORST CUSTOMER SERVICE

BELL WORST CUSTOMER SERVICE By Joe Ingino I have an open question to corporate Canada. Primarily to Bell and Rogers. Have you lost your sense of customer service? Have you no concern for your customers? Let me explain: Bell and Rogers apply the same care towards customers. They don’t. It appears that in their world. It is all about profit. All about saving money and making billions. Sadly we all pay. We are all subject to their tyrant policies and their ridiculous policies. The other day I had to call BELL. The general phone number takes you right to accounts receivable. An automated system does not welcome you as a customer. But instead reads you the riot act.... ie: It asks you to authenticate yourself. It claims it is for the clients security, (bull). Once you wasted five minutes... it tells you it is looking up your account. Then it gives you your balance and asks how you like to pay. I was calling for billing cause they over charged me... After the initial 10 minutes wasted with the automated system.... telling me that most of my concern can be dealt with some online automated system.... It gives you the option to press a key for a live person. As this happens. The automated system tell you that you are being recorded for your safety and that of the BELL “Specialist”. You got to be kidding me. In this particular case. After a 15 minute wait. I got this very rude woman. “Hi, my name is Petra, your BELL specialist. Could I have your name.” I tell her. Joe Ingino. She then proceeds to say, “Hello, Mr. Joe. (Mr. Joe!!!! I thought proper syntax: Mr. followed by last name) May I authenticate your account for your security?” I told her. I already did. Why did BELL waste 20 minute authenticating me if I had to do it with her. She rudely tells me, “I am sorry Mr. Joe, but that is BELL policy”. I openly asked her. Where is this call center? She said, “India”. I explained that I was over charged and wanted to talk to someone about it. She then said, “Oh, Mr. Joe. I am going to have to transfer you to a customer service specialist. Please hold. There may be a bit of a wait.” Another 20 minutes. Here come Abri on the line. With a heavy accent that was barely deciphered. She does not even identify herself. It was as if I was calling down to Loui’s bar and grill. I asked her is this BELL? She then identified herself. She was so rude and unprofessional. I asked her where in the world was this call center. She said,”Morocco”. She then proceeds to ask me to authenticate myself once again. I told her this was the third time. She pretty much answered, “I don’t care that is our policy”. Super rude. I had no choice so we authenticated once again. She then listened to my concern. She agreed there was an over payment... and she outright asks me. “What do you want me to do about it.” I was shocked. I asked her that she had horrible customer service skills. She did no seem to care. I then told her. It is your job to deal with customers is it not? I then requested she transfer me to someone in Canada as I was not impressed by her customer service skills. She then openly admits. “I am sorry but there is no one in Canada that can help you. No one in Canada wants to work for what they pay us here in Morocco.” I was shocked. This is a BELL employee? This truly pissed me off. How dare BELL farm out jobs that Canadians desperately need. All in the name of not having to pay benefit and taxes. We the consumers pay top dollar for cheap services. I say cheap.... because phone lines once they are laid out there is little or no real maintenance other than the usual interruptions. So then why are we paying a premium every month for something that has 10% value of what you are paying. Well, I guess the Golden Goose that lays the Perennial egg, generally means lasting for a long time, enduring, or constantly recurring. In everyday contexts, it describes situations, problems, or habits that happen repeatedly or exist continuously. Then the question remains.... Why are we paying top dollars to BELL?We as consumers have become to complaisant. We surrendered our ability to question. Bell/Rogers have caught on... and they charge what they want and set their own policy to dictate protocol. Pay or get cut off. Pay, pay, pay as you have no real choice. They are one of the same